Frequently Asked Questions

We offer a comprehensive range of shipping services including domestic and international parcel delivery, express shipping, freight services, and specialized solutions like temperature-controlled shipping for sensitive items. Our services cover air, ground, and sea transportation options to meet your specific needs.

To ensure safe delivery of your items:

• Use a sturdy box that's slightly larger than your item with adequate cushioning material
• Wrap each item individually with bubble wrap or packing paper
• Fill empty spaces in the box with packing peanuts or air pillows
• Seal the box securely with strong packing tape
• Clearly write or print both the destination and return addresses
• Remove any old labels or shipping marks

We cannot ship the following items due to legal restrictions or safety concerns:

You can track your shipment in several ways:

1. Online Tracking: Enter your tracking number on our website's tracking page
2. Mobile App: Download our app for push notifications and real-time updates
3. Email Notifications: Opt-in to receive automatic status updates via email
4. Customer Service: Call our support team at +3197005030167 with your tracking number

Tracking updates are typically available within 2-4 hours after pickup.

There are several reasons why tracking information might not update immediately:

• Processing Time: It may take 4-6 hours for new scans to appear in our system
• Facility Transfers: Packages moving between facilities may not be scanned during transit
• Technical Delays: Occasionally, scanning equipment may experience temporary issues
• International Shipments: Customs processing can cause delays in tracking updates

If your tracking hasn't updated in more than 24 hours, please contact our customer service team for assistance.

An "On Hold" status typically indicates that your shipment requires additional processing before it can continue its journey. Common reasons include:

• Customs inspection for international shipments
• Missing or incomplete paperwork
• Weather-related delays
• Payment verification for cash-on-delivery packages
• Security checks for high-value items

Our team will contact you if any action is required from your side. Most holds are resolved within 1-2 business days.

Required documents vary by destination and item type, but typically include:

• Commercial Invoice: For all international shipments with item description and value
• Packing List: Detailed list of contents (recommended for customs clearance)
• Certificate of Origin: Required for some countries and products
• Export Licenses: For restricted or controlled items
• Special Certificates: For food, pharmaceuticals, or other regulated goods

Our team can help you prepare the necessary documentation for your specific shipment.

Customs duties and taxes are determined by:

• The declared value of your goods
• The type of items being shipped
• The country of origin and destination
• Any applicable trade agreements

Important notes about duties and taxes:

• Recipients are typically responsible for paying these fees
• Some countries charge VAT/GST on shipping costs as well
• Duties are usually not charged on documents or gifts below a certain value
• We can provide estimates but final amounts are determined by customs

Delivery times vary based on several factors:

Note: These estimates don't include customs clearance time, which can add 1-5 business days depending on the destination country.

We accept various payment methods for your convenience:

Payment options may vary by location and service type.

Our shipping rates are based on several factors:

• Package Dimensions: Both weight and size (dimensional weight)
• Distance: Origin and destination locations
• Service Level: Express, priority, or economy service
• Additional Services: Insurance, signature confirmation, etc.
• Fuel Surcharges: Variable based on current fuel prices
• Remote Area Fees: For hard-to-reach destinations

You can get an instant quote on our website by entering your shipment details.

Yes, we offer several discount programs for frequent shippers and businesses:

• Volume Discounts: Reduced rates based on monthly shipping volume
• Corporate Accounts: Custom pricing for businesses with regular shipping needs
• Non-Profit Discounts: Special rates for registered charities
• Seasonal Promotions: Periodic discounts during holidays or special events
• Loyalty Program: Earn points for every shipment that can be redeemed for discounts

Contact our business solutions team at business@ to discuss your specific needs and potential savings.